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Updated Payment Terms

We have recently undertaken a review of our services and as part of this have reviewed our accounting and payment terms*, which are an integral part of the efficiency and viability of our service provision in the future. With this in mind, unfortunately we are unable to offer additional discounts for payments made on the day.

We would like to politely remind you that full payment is due at the time of invoicing. Where there is any outstanding balance, excluding insurance claims, a statement of account and letter will be automatically issued at 7, 14 and 21 days. After this date we are required to pass outstanding accounts onto the Central Collections & Support Team at IVC Evidensia for further investigation, unless we are awaiting a direct insurance payment.  

Our business clients will continue to receive invoices with payment terms of 30 days, please do contact me if you are a business client and have received this letter.

 I would like to take this opportunity to thank our loyal equine clients for their prompt payments which allows us to focus on the provision of veterinary services to you, which is our main aim and priority.

I would also like to take the opportunity to remind clients that bills can be paid online, via our website, many of our clients find this method the most convenient. Alternatively, bills can be paid over the telephone or by BACS, utilising the following bank details:

Sort code: 40-01-94

Account number: 01478427

Once again, I would like to thank you for your loyalty to the practice and look forward to continuing to provide veterinary care to your horses, ponies and donkeys.

Kind regards


Sandra Patience

Practice Manager

You are receiving this communication as a registered client of Kessock Equine Vets.

In line with the Royal College of Veterinary Surgeons (RCVS) code of conduct, we are required to inform you of a change to our service provision

*Full payment terms available at